If your controller is not responding, check the followings:

1. Make sure the controller is connected to a power outlet.
2. If the controller is connected to power and still does not function, please contact your provider for support.

The best location to place the controller is where you have a signal from the shutoff unit and the detectors. Additionally,  the location must be set up with a power outlet.

No, you must install the Controller indoor.

For models equipped with backup batteries, 2 X AA batteries are required

If your controller has the option of backup batteries, they will be provided with your device.

Batteries of the Controller should be replaced every two years or immediately after a power outage.

No tools are needed to open the batteries cover. Slide down the cover to unveil the battery case.

No, there is no need for drilling. The Triple+ NWL™ system is wireless.

Yes, the Triple+ NWL™ system can be easily integrated into any alarm system:

  1. The Shutoff unit will close when the alarm system is armed. The Shutoff unit will open when the alarm system is unarmed.
  2. The alarm system will show a notification in case of a leak.

for more information please contact our support: support@tripleplus.io


No, the Triple+ NWL™ system is not cloud based but you will be able to control your system through the Triple+ NWL™ Controller

No, all you need to do is to connect the Controller into the power outlet.

No,  just connect the power into the outlet.

Yes, the controller will still work in case of a power failure if you use the model with backup batteries.

No, the Triple+ NWL™ system is not cloud based.


Please browse for specific issue or solution at our troubleshooting .
If you still can’t find the answer to your question-
Triple+ provides comprehensive 24/7 technical support services.

Email: support@tripleplus.io


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