1. Replace the batteries.
  2. If the issue persists, contact your authorized installer/re-seller.

  1. Check communication between the shutoff unit and the HUB on the App: Communication is working steadily if the icon is circled green
  2. Check and replace the batteries if needed.
  3. If the issue persists, check that there isn’t any foreign object obstructing normal functioning of the Shutoff unit.

Use a Phillips screwdriver to open the battery cover.

Yes,  you will get notifications about your shutoff unit. In addition, you can also control the device from yours App.

Yes, you can control each shutoff unit  in your system  from yours App.

Yes, all Triple+ CLM™ products are cloud based.

Yes. The unit is provided with 2 x CR123

The battery life of the Shutoff unit is of 2 years based on opening/closing twice a day 5 days a week.

You will need a Phillips screwdriver.

Depending on your existing installation, you may need specific alterations. Check with your professional installer .

You need to install one Shutoff unit on each main water pipe.

In most cases, you will need to call for a professional installer to install and synchronize the Shutoff unit.

If you get notified with a “check” orange screen, you know it is time to replace the batteries. Unscrew the battery case with a Phillips screwdriver and insert 2 x CR123 batteries.

Yes. Since the Shutoff unit is battery operated, even in a case of power outage, your Shutoff unit will still work.

First, replace the batteries, but if the problem persists, contact yours authorized retailer.


Please browse for specific issue or solution at our troubleshooting .
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