HOW TO ELIMINATE HIGH OPERATIONAL COSTS AND ASSURE TOP MAINTENANCE STANDARDS IN RETIREMENT COMMUNITIES
CASE STUDY: GREENWOOD RETIREMENT COMMUNITIES
TRIPLE+ WATER LEAK PREVENTION SYSTEMS INSTALLED BY
GREENWOOD RETIREMENT COMMUNITIES, ONTARIO, CANADA
the numberspotential damage
backgroundreasons to install
Over the last 10 years Greenwood Retirement Communities has gained a strong reputation for providing a high quality care and customer service at all eight of its retirement residences in Ontario.
Common areas and suites are well maintained, social activities are numerous and excellent healthcare is available on site. But day to day plumbing maintenance at the properties, which range from 92-206 suites, is no small feat.In Retirement Communities, even the best preventative maintenance programs are subject to resident influence. Clogged toilets, overflowing sinks and mismanagement of suite temperature can be cause for potential property damage.
If not found and identified quickly, leaking water can result in extensive damage that can swiftly affect multiple suites. Restoration is a costly undertaking, and the most detrimental issues that stem from significant water leakage are usually found after the fact. Drywall replacement, hardwood floor damage, wet sub floors, replacement of carpeting and baseboard, buckling floorboards can all intensify costs.
Should it be determined that small water leaks have been happening over a period of time, there may also be a need for mold remediation. In Retirement Communities, the ancillary cost of re-housing residents during renovations and restorations can compound rapidly.
During a winter season, a window was left open, causing an internal pipe to freeze and then burst. The resulting water leak was substantial and affected an entire section of the building. Immediate restoration was undertaken, but the impact was significant. It prompted a search for a technology based, preventative solution that would reduce the threat of water damage moving forward. Greenwood was adamant that the solution be customer focused. “Downtime is the worst thing for an organization such as ours. We cannot put our residents through the disruption of construction and lengthy renovations. We need a solution that takes a pro active approach and can be installed in multiple locations.
Miri Hadas Koller
President of Greenwood Retirement Communities
Wireless shutoff valve
Reduce water consumption cost
24/7 monitoring with real time status
Installation without costly cable trenching
the solutionhow did it work
The Triple+ CLM™ system was installed in all of the Greenwood communities. Sensors with automatic leak-detection and valve shut off capability were placed in multiple locations where leaks and floods usually occur. This included bathrooms and kitchenettes in the suites and the laundry, hair salon, boiler room and central kitchen. These wireless, battery operated leak detection sensors were connected to hubs which communicate directly with the Triple+ Cloud.
This enabled Greenwood maintenance staff and back office in all their properties to be connected 24/7 to the Triple+ central monitoring station. They could now receive real-time status updates via a mobile phone or on computers regarding water leaks, battery and temperature levels and if main valves where open or shut. Best news for Greenwood was that costs would be kept low as the system is wireless and battery operated and does not need expensive cable trenching. And there was no need to cancel even one bingo game, as a device takes seconds to install.
The system has already paid for itself, according to Ms. Koller. “We found out that ROI is almost immediate. After installation, we had just one case of flood detection and by avoiding that crisis we have already covered the costs of the Triple+ devices. We were also able to keep the highest standards that we are known for in the market. The Triple+ Water Leak Detector provides our team with an early warning, in order to prevent and reduce potential damage from leaking pipes, appliances, roofs or prior to pipes freezing and bursting. Our thanks go to Triple+ for helping us achieve this.